Better with Humans Podcast

Peter Lynagh left a chemical lab in his mid twenties and became a managing director at 30, mentored through it by his American boss. He shares what finding the right mentor really takes, accepting you need help, using your network and referrals, and walking away when the chemistry is not there. Plus leadership, AI and growing your people.

Cheryl Luzet of Wagada Digital explains how an AI SEO strategy built on case studies and niche expertise brings in leads from tools like ChatGPT. She shares why her agency has not lost clients to AI, how to question what AI tells you, and why human insight still decides which tactics are worth the budget.

David Levine joins Shaun to explain why AI customer service starts with the process, not the tool. Throw AI at a broken process and you just deliver the wrong answer faster. He shares why customers still want to feel heard, why your phone number should be easy to find, and how saved time can improve customer experience.

AI researcher Dr. Craig Kaplan has spent four decades building intelligent systems. He explains why safe superintelligence must be designed in from the start, not bolted on with guardrails after testing, and how a collective intelligence of millions of personalised agents could be transparent, auditable and aligned with human values.

Sociotech Peter Vasey asked a room of college students if AI output is correct — every hand went up. He makes the case for AI critical thinking: ask where a statistic came from, challenge the answer, and check the working. We discuss why correcting AI changes little, why apologies never travel as far as accusations, and why we're not powerless.

Nathalie Doremieux charged 10 people $500 and promised refunds if they did the work and got the result — a test of her method, not her sales. She explains why online course student results matter more than six-figure launches, how to spot where learners get stuck, and how to use AI to help people implement rather than write for them.

David Wood spent 10 years on the leadership team behind Symbian, the world's first successful smartphone operating system — and admits they vastly underestimated the scale. He talks AI safety risks: agents escaping sandboxes, leaving messages and covering their tracks, plus why he still expects a sustainable superabundance.